Support
Schedule a complimentary meet and greet or text us directly. We'll meet your dog, walk their current route, and go over everything that matters — walking routine, medication, allergies, emergency contacts, and behavior. Once we're confident it's a good fit, walks are scheduled and payment is due before service. Your information is kept offline, never stored in a database. If we ever have to cancel, you get a full refund, no questions asked.
We proudly serve the following Chicago neighborhoods:
For exact boundary details, refer to our Service Map or the neighborhood checker at the bottom of our home page.
Yes. Roscoe Pawtroll is licensed to operate in the City of Chicago and carries commercial liability insurance, bonding, and animal bailee coverage for pets in our care.
In an emergency, we will attempt to contact the client immediately. If the client cannot be reached, the designated emergency contact will be notified. With prior authorization provided during onboarding, we may transport the pet to the client's preferred veterinarian. Veterinary contact information is collected before services begin.
Walks include a water bowl refill and check, a 5-minute grace period, an extra leash for safety, nose wipes, a detailed walk report, photos, and GPS tracking. Each walk is conducted with active supervision including awareness of traffic, other dogs, and ground hazards. We monitor for signs of stress, fatigue, or overheating. Walks may also be converted to a drop-in visit if needed.
Yes. Our standard drop-in visits are 30 minutes and include feeding, medication, and a bathroom break. They're a great option for older pets, pets recovering from surgery, or pets who simply prefer staying cozy indoors.
Yes. We currently have one walker. As we grow, we will always ask clients for their preference.
Walks are tailored to each dog. We use body-language cues to assess comfort and safety. If needed, we may shorten the walk and use the remaining time for calm indoor decompression.
After each visit, you'll receive a walk report with photos. Reports include bathroom activity, any hazards encountered, and notes on your dog's behavior. If your dog appears unwell before or during a walk, you'll be contacted right away.
Invoices are sent by email or text and payment is due before your scheduled walk. We use Stripe for secure payments — accepted methods include debit, credit, bank transfers, Apple Pay, Cash App Pay, Amazon Pay, and Klarna. We don't accept cash at this time. You'll receive a receipt as soon as payment goes through.
Legal
Roscoe Pawtroll cannot walk aggressive or dangerous dogs, including dogs with a bite history not disclosed in advance.
Dogs must be reasonably leash-trained and manageable. Excessive pulling, jumping, lunging, or other unsafe behavior may make a dog unsuitable for walking services.
We reserve the right to shorten, modify, or discontinue a walk if a dog's behavior presents a safety risk. Repeated unsafe behavior may result in refusal of future service.
Walkers will walk no more than two (2) dogs at a time, and dogs must be from the same household.
Households with three (3) or four (4) dogs will require multiple or staggered walks.
Scheduled walk time begins when the walker arrives at the client's property and enters the premises. Time spent greeting the dog, securing equipment, and exiting the property is included in the scheduled walk time.
Walks include a 5-minute grace period. Time beyond the scheduled walk duration is billed at $5 per additional 5 minutes, charged at the end of the walk.
Walks occur rain or shine. Walks may be cancelled due to unsafe conditions such as severe storms or high winds. If Roscoe Pawtroll cancels due to unsafe conditions, the client will receive a full refund regardless of notice period.
We require proof of core vaccinations:
Clients must disclose all known medical conditions, mobility issues, behavioral issues, and medications prior to booking.
If the client authorizes walkers to provide their own treats, the client confirms that all known food allergies, sensitivities, and dietary restrictions have been disclosed. Roscoe Pawtroll is not responsible for adverse reactions resulting from treats provided with the client's consent.
The health and safety of dogs in our care take priority over the daily schedule. In the event of a medical emergency, walkers may need to cancel or suspend remaining services for the day. Clients affected by such cancellations will not be charged and will receive a full refund or credit.
Roscoe Pawtroll travels by bicycle between locations. In the event of a bicycle-related incident that impacts our ability to complete scheduled services, we may delay, modify, or cancel remaining walks. Clients affected will receive a full refund or credit.
Clients are responsible for providing a properly fitted collar or harness and a standard leash in safe condition. Retractable leashes are not acceptable. Missed walks due to access issues or failure to provide accurate information are treated as same-day cancellations.
Walk times are approximate and not guaranteed to the minute. Delays may occur due to traffic, weather, or prior walks. Reasonable delays do not qualify for refunds.
Payment is required before booking is approved.
Same-day cancellations: No refund. Same-day means any cancellation made after 12:00 AM on the calendar day of the scheduled walk.
Cancellations more than 24 hours in advance: Full refund.
Refunds are issued to the original payment method 5-10 business days (according to stripe).
If the client cannot be reached in a timely manner during an emergency, the client authorizes Roscoe Pawtroll to seek emergency veterinary care at the nearest available facility. The client agrees to be financially responsible for all veterinary costs incurred.
Roscoe Pawtroll is not responsible for pre-existing conditions, illness unrelated to walking services, or incidents caused by third parties. Liability is limited to the extent permitted by law and Roscoe Pawtroll's insurance coverage.
Roscoe Pawtroll reserves the right to refuse or discontinue service due to unsafe dog behavior, undisclosed health or behavioral issues, unsafe environments, refusal to complete a required meet-and-greet, or repeated policy violations.
Clients consent to receiving walk updates and photos or videos for service confirmation purposes.
Clients must treat our walkers, any assistants, and any other persons encountered during the walk with courtesy and respect. A calm, safe environment is essential for the well-being of the dogs we walk.
The following actions constitute a breach of this clause and may result in immediate suspension or termination of service, without refund:
If we become aware that a breach may have occurred, we may request clarification from the client, review relevant communications or recordings where legally permissible, and speak with the walker(s) involved.
After confirming a violation, we may at our sole discretion:
Failure to enforce this clause in a particular instance does not waive our right to enforce it in the future.
If any portion of this clause is found unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
By booking a walk, signing a service agreement, or otherwise engaging our dog-walking service, you acknowledge that you have read, understood, and agree to abide by these terms.
Client information is collected solely for the purpose of providing dog walking services. Data gathered through our booking form is accessible only to Roscoe Pawtroll and is not sold, shared, or disclosed to any third party. We do not maintain an online database of client records. For questions about your data or to request its deletion, contact us at [email protected].